Keep Warm & Toasty in New Winter Cosy Licensed
Soft Fleece Sleepwear & Robes.

"Special Introductory Offer $15"

 

Kidzwear Online FAQ’s

 

PLACING YOUR ORDER!

You can place an order the following ways. The first way is through our website Select the product you wish to purchase and click on the 'add to cart' button. Once you have completed your shopping you can click on the 'checkout' button. This will take you through to checkout. You will be able to modify your order should you wish to before submitting it.

During our big promoted/advertised sales we do not offer upsells in case of sellouts. We will refund your order accordingly to your PayPal Account or Credit Card. We will include a note indicating the sellout with your order.

If an order is place on the same day and prior to a promotional discounted sale.  We will honor the sale price if order has not yet been shipped.

We also accept credit card payments over the phone or by direct bank deposit, you can call us on 1300 73 11 40 and complete your payment this way. Please note there is a 2.5 % service charge for orders placed over the phone by credit card and by direct bank deposit.

PAYMENT OPTIONS AVAILABLE

For orders within Australia: We accept the following payment methods for all orders: Visa, MasterCard, Debit Card & PayPal and direct bank deposit.

PRICING

Our prices are shown in Australian Dollars and are inclusive of GST 10%
Please note that all transactions are conducted in Australian Dollars only.

SHIPPING POLICY

Express Shipping Australia Wide with Startrack $7.95 1-3 business days (AAE does not deliver to P.O. Boxes)
Service includes tracking and signature is not required on delivery. Please note that if you are not home to receive your package, it will be left on your door step or in your mail box. If you wish to use this express service and are not comfortable with your package being left unattended. Please change your ship to address under your account and choose a work, friend or relative address that the package can be delivered to and someone there to receive it.

During Sale periods, we will pack and send orders within 5 - 7 working days of receiving your payment.
As our staff are all Mother's, please note that during the Australian School Holidays, orders are packed twice weekly on Tuesday and Thursday.

Australian Post E-Parcel Service Track and Trace 3-5 business days Australia Wide $8.95 This service includes tracking and a signature is required when your package has arrived. If you are not home to receive your package a card will be left in your mailbox and you will need to go to your local post office to collect your package. Please note that I'd. is required.

International Shipping Australian Airmail to NZ 3-10 business days $20 We use Australia Post International Airmail for shipping packages to NZ. Service includes tracking and a signature is required on acceptance of the package. We are not liable for any taxes that may be charge by customs at your end. We charge a flat rate delivery of $30 for orders up to $150. If your order is over $150, postage for extra bulky items will apply. Please contact us prior to placing your order if your order is over $150. We will endeavour to send your item/s within 72 hours of receiving your payment.
During Sale periods, we will pack and send orders within 5 - 7 working days of receiving your payment.

FREE DELIVERY ORDERS OVER $99
"Free Delivery applies to personal orders only" Retail orders, postage will be charged according to actual weight of package. Postage discounts are given to wholesale orders.

RETAIL CUSTOMERS – BULKY ORDERS OVER $99
Postage is applicable on all orders purchased by our retailers, if an order is deemed to be a wholesale order. This applies to bulk orders placed during our sales where a high level of discount has been deducted.
Postage discounts are given to wholesale orders.
   

WEBSITE SECURITY

Ensuring the security of your personal and financial details is our priority. Your details are processed using 128 bit SSL encryption. We use Eway to process your credit card payments, to learn more about Eway, click here

PRIVACY NOTICE

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent by signing up for our monthly updates & specials.

We do not collect nor store your credit card details on our system.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behavior of visitors to our site.

RETURNS POLICY "NEW" 30 DAY Returns

At Kidzwear Online we have identified that for internet shoppers it is important to know that if clothes don’t fit, the item can be happily returned without any hassles.

Kidzwear Online Refund Policy has been developed using the Department of Consumer and Employment Protection guidelines. An exchange, credit or refund can be given where goods are faulty, wrongly described, incorrectly supplied or different from a sample shown to you or don’t do what they are supposed to.

Kidzwear Online does not offer refunds if you simply change your mind or make a wrong selection however we will provide a credit note or exchange garment.

Within 30 days of receipt of your order, please inspect the garments thoroughly prior to disposing of any packaging or removal of labels.

A returns slip is included with every order.
Please email us if you have misplaced your returns form and require another
 


ASIAN SIZE GUIDE:
Includes Petti & Tutu Skirts, Petti Dresses and Petti Tops

Our Size

Height

Weight

Age

50 cm

18-22 in.

6-12 lbs.

0-3 mos.

60 cm

22-26 in.

10-16 lbs.

2-6 mos.

70 cm

26-30 in.

14-21 lbs.

5-12 mos.

80 cm

30-34 in.

20-27 lbs.

10-24 mos.

90 cm

34-38 in.

26-33 lbs.

2-3½ yrs.

100 cm

38-42 in.

31-38 lbs.

3-5 yrs.

110 cm

42-46 in.

37-48 lbs.

4-6 yrs.

120 cm

46-50 in.

45-55 lbs.

6-8 yrs.

130 cm

50-54 in.

52-64 lbs.

7-10 yrs.

140 cm

54-58 in.

62-80 lbs.

9-11 yrs.

150 cm

58-62 in.

75-95 lbs.

11-13 yrs.

160 cm

62-66 in.

88-110 lbs.

12-teen

 

USA SIZE GUIDE: 

Baby / Child Measurements

NB

3 Mo

6 Mo

12 Mo

2

3

4

5

6

8

10

12

14

16-18

Chest Inches

17

18

19

20

21

22

23

24

25

27

29

31

32.5

34.5

Waist Inches

18

18

19

19.5

20

20.75

21.5

22.5

23.5

25

26

27

27.5

28.5

Hip Inches

19

19

20

21

22

23

24

25

26

28.5

31

33

34

35.5

Back Width Inches

7.75

8

8.25

8.5

8.75

9

9.5

10

10.5

11

11.5

12

Neck Width Inches

3.25

3.25

3.25

3.5

3.5

3.5

3.75

3.75

3.75

4

4

4

Each Shoulder Inches

2.25

2.375

2.5

2.5

2.625

2.75

2.875

3.125

3.375

3.5

3.75

4

Back Waist Length Inches

6

6.5

7

7.5

8

8.75

9.5

10.5

11.5

12.5

13.5

14.5

Armhole Depth Inches

3

3.25

3.5

3.75

4

4.25

4.5

4.75

5

5.5

6

6.5

Upper Arm Inches

6

6.5

6.75

7

7.25

7.5

7.75

8

8.25

8.5

8.75

9

Wrist Inches

4.5

4.75

5

5

5.25

5.25

5.5

5.5

5.75

5.75

6

6

Sleeve Seam Length

5.5

6

6.5

7.5

8.5

9.5

10.5

11.5

12.5

13.5

14.5

15.5

Head Inches

14.5

15

16

17

18

19

19.5

20

20.5

21

21.5

22

General Size

XS

XS

S

M

M

L

L

XL

 


U.S. Standard Girl Sizes (7-14 yrs)

U.S. Size

7

8

10

12

14

16

Height in Inches

51 - 52

53 - 54

55 - 57

58 - 59

60 - 62

63 - 64

Bust Inches

26.5

27.5

29

30.5

32

33.5

Waist Inches

23

23.5

24.5

25.5

26.5

27.5

Hips Inches

28

29

30.5

32.5

34.5

36.5

Height in cm

129 - 132

134 - 137

139 - 145

147 - 150

152 - 157

160 - 163

Bust cm

67

70

74

77

81

85

Waist cm

58

60

62

65

67

70

Hips cm

71

74

77

82

87

93

U.S. Standard Boy Sizes (7-14 yrs)

U.S. Size

8

10

12

14

16

18

Height in Inches

50 - 53

54 - 57

58 - 62

62 - 64

64 - 67

67 - 72

Chest Inches

27

28.5

30

32

33.5

35

Waist Inches

23.5

25

26

27

28

29

Hips Inches

27.5

29.5

31.5

33.5

35.5

37.5

Height in cm

127 - 135

137 - 145

147 - 152

154 - 160

162 - 165

165 - 168

Chest cm

68

72

76

81

85

89

Waist cm

59

63.5

66

68

71

74

Hips cm

70

75

80

85

90

95

 

UK & EURO SIZE GUIDE:

(cm)

up to 1 year

1 – 1½ yrs

1½ – 2 yrs

2 – 3 yrs

3 – 4 yrs

4 – 5 yrs

5 – 6 yrs

6 – 7 yrs

Height (cm)

76

83

90

98

104

110

116

122

Chest (cm)

47

49

51

54

56

58

61

63

Waist (cm)

45

48

50.5

52

53.5

55

56

57

 

7 – 8 yrs

8 – 9 yrs

9 – 10 yrs

10 – 11 yrs

11 – 12 yrs

12 – 13 yrs

13 – 14 yrs

14 – 15 yrs

15 – 16 yrs

Height (cm)

128

134

140

146

152

158

164

164

164

Chest (cm)

66

69

72

75

78

83

87

91

95

Waist (cm)

58

60

62

63

64

65.5

67

71

75


OUR GARMENTS AUTHENTICITY:

 

All garments sold in our store are 100% genuine and authentic products and money back guaranteed. “We do not sell fakes or replicas”

Besides our own house brands, Wikidz, Feral Princess, Bonnybilly, Rose Kelly, Madam Butterfly, Anki Baby & Nova our stocks are purchased in bulk from our suppliers overseas as the following:

Factory Second: the garment may have a slight manufacturing fault that did not allow the garment to go to sale. This may be a small print or embellished error, wrongly dyed with the incorrect pantone colour or a slight defect that the retailer knocked back. We would not bring in this garment in if we believed that both we and you our customer was dissatisfied and the product did not perform correctly.

End of Season Stock: We are very fortunate in Australia to be at the opposite end of the European & US seasons. We buy in bulk from Retailers and Wholesalers across the globe their end of season stocks and discontinued lines and ship them to Australia to be sold online in our store at heavily discounted prices.

Cancelled Stock: Stocks that were delayed in manufacturing or missed the boat and therefore did arrive at it destination to fulfil a catalogue, store promotion or arrived too late in the season.

Discontinued Stock: In this economy, sadly companies close their doors left right and centre. We are able to buy stocks from companies that cannot pay for their stock with their manufacturers or in most cases these companies contact us an offer us the garments and accessories as stock.

Factory Surplus: Stocks will have the main label crossed, blackened out or removed, entirely, care label may be present or removed. Factory Surplus stocks are available in small quantities only.  Stocks are left over garments where new production damaged items have been replaced in order to meet the Retailers production quantity ordered .  Stocks must have the labels crossed or removed in order to be on sold or exported.

Garment Retail Swing Tags:  If a garment has the Retail swing tag attached, we will describe this under the garment description.
 Otherwards, if not described, the swing tag has been removed. 

Garment RRP: Our garments RRP has been researched extensively for a garment of the same that is available in Australia.  If the garment is not available in Australia, the garment price is as per their original price as sold in the country where it is retailed and includes Australian taxes, customs duty and delivery to our warehouse.