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Returns Policy
At Kidzwear Online we have identified that for internet shoppers it is important to know that if clothes don’t fit, the item can be happily returned without any hassles. As a result, if you are unhappy in any way with your purchase, you can return or exchange your purchase without any hassle. A returns slip is included with every order, a small fee of $4.50 will be charged when we resend your exchange back out to you.
Terms and Conditions of Refund or Exchange
All products returned must be in the original packaging with all labels attached. The product must be in new condition (not used).
Claims for a Refund or Exchange must be made within 7 days of receipt of your order.
As garments are not fragile and to avoid excessive freight costs, simply flat pack the return garments in a paper envelope or plastic satchel. Unnecessary freight costs include: boxes, bubble wrap, Express Post bags, etc.
Postage cost is not refundable unless the product supplied is considered faulty or wrongly supplied. This is subject to inspection of the returned product.
We do not offer refunds if you simply change your mind, though we are happy to give you an online store credit or an exchange item to the same value.
We reserve the right to refuse a refund or exchange if the product is returned used, damaged or is lost in the mail.
If you have requested a refund, we will Endeavour to process a refund to your credit card or bank account within 72 hours of receipt of the returned product to our head office.
Replacement product is subject to stock availability.
We will Endeavour to send back all exchange/returns within a 24 hour time period of us receiving your exchange.
If you would like an exchange other than a replacement of the original garment and the price is greater than the original purchase price, you will be required to pay the difference.
We try our best to carefully check all products for faults prior to dispatch however if you discover that a product is faulty, we will replace it free of postage charge. For Exchanges outside of Australia, postage charges may apply.
A subsidised small postage cost of $3.50 within Australia is charged when posting replacement or exchange garments except where the original garments were faulty or wrongly supplied.
Refund or Exchange of SALE Items
Product purchased from the ‘Bargain Basement’ category are ‘On Sale’ and therefore non-refundable unless faulty or wrongly supplied.
How to Process a Refund or Exchange
With all customer orders, our exchange/refund policy and form is included with each order. Simply fill out and post back to us the form together with the exchange or faulty garment
