PLACING YOUR ORDER!
You can place an order the following
ways. The first way is through our website Select the product you wish to
purchase and click on the 'add to cart' button. Once you have completed your
shopping you can click on the 'checkout' button. This will take you through to
checkout. You will be able to modify your order should you wish to before
submitting it.
During our big promoted/advertised sales we do not offer upsells in case of
sellouts. We will refund your order accordingly to your PayPal Account or
Credit Card. We will include a note indicating the sellout with your order.
If an order is place on the same day and prior to a promotional discounted
sale. We will honor the sale price if order has not yet been shipped.
We also accept credit card payments
over the phone or by direct bank deposit, you can call us on 1300 73 11 40 and
complete your payment this way. Please note there is a 2.5 % service charge for
orders placed over the phone by credit card and by direct bank deposit.
PAYMENT OPTIONS AVAILABLE
For orders within Australia: We
accept the following payment methods for all orders: Visa, MasterCard, Debit
Card & PayPal and direct bank deposit.
PRICING
Our prices are shown in Australian
Dollars and are inclusive of GST 10%
Please note that all transactions are conducted in Australian Dollars only.
SHIPPING POLICY
Express Shipping Australia Wide with Star Track $8.50 2-3
working days (Star Track does not deliver to P.O. Boxes, Parcel Lockers or Blocks of units with more than 6 units in each block)
If you plan on sending to an apartment block, please select the Australia Post receipted delivery option.
If you do not select Australia Post, we will automatically send your package via Australia Post and not with Startrack Express.
Service includes
tracking and signature is not required on delivery, this service is an authority to leave. Please note that if you are
not home to receive your package, it will be left on your door step
or in your mail box. If you wish to use this express service and are not
comfortable with your package being left unattended. Please change your ship to
address under your account and choose a work, friend or relative address that
the package can be delivered to and someone there to receive it. Or
alternatively please select our Australia Post Service which offers Customers
peace of mind with tracking and signature required on delivery.
Australian Post E-Parcel Service Track and Trace 3-5 business
days Australia Wide $8.50
This service includes tracking and a signature is required when
your package has arrived. If you are not home to receive your package a card
will be left in your mailbox and you will need to go to your local post office
to collect your package. Please note that I'd. Is required.
International Shipping Australian Airmail to NZ 3-10 business
days $25.00
We use Australia Post International Airmail for shipping packages to
NZ. Service includes tracking and a signature is required on acceptance of the
package. We are not liable for any taxes that may be charge by customs at your
end.
FREE SHIPPING - ORDERS OVER $150
Free Shipping is offered to orders over $150. We use the
Star Track Express Service for all free shipping orders.
Service includes tracking and signature is not required on
delivery, this service is an authority to leave. Please note that if you are not home to receive your package, it will be left on your door step
or in your mail box. If you wish to use this express service and are not
comfortable with your package being left unattended. Please change your ship to
address under your account and choose a work, friend or relative address that
the package can be delivered to and someone there to receive it. Or
alternatively please select our Australia Post Service for $8.95 which offers
Customers peace of mind with tracking and signature required on
delivery. If you are not home to receive your package a card will be
left in your mailbox and you will need to go to your local post office to
collect your package. Please note that I'd. Is required.
During Sale periods, we will pack and send orders within 2 - 5
working days of receiving your payment.
As our staff are all Mother's and during School Holidays take time off to spend
with their Children. Please note that during the Australian School
Holidays, orders are packed twice weekly on Monday and Thursday.
WHOLESALE RE-SALE AGENTS
Postage is
applicable on all orders purchased by Re-Sale Agents. If an order is deemed to
be a wholesale order, additional postage may apply. If this applies to
you, a Member of our Team will contact you prior to packing your
order. Postage discounts are offered to wholesale orders.
WEBSITE SECURITY
Ensuring the security of your
personal and financial details is our priority. Your details are processed
using 128 bit SSL encryption. We use Eway to process your credit card payments,
to learn more about Eway, click here
PRIVACY NOTICE
We are committed to protecting your
privacy.
We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent by
signing up for our monthly updates & specials.
We do not collect nor store your
credit card details on our system.
We will never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behavior of visitors to our
site.
RETURNS POLICY "NEW" 30 DAY
Returns
At Kidzwear Online we have identified
that for internet shoppers it is important to know that if clothes don’t fit,
the item can be happily returned without any hassles.
Kidzwear Online Refund Policy has been developed using the Department of
Consumer and Employment Protection guidelines. An exchange, credit or refund
can be given where goods are faulty, wrongly described, incorrectly supplied or
different from a sample shown to you or don’t do what they are supposed to.
Kidzwear Online does not offer refunds if you simply change your mind or make a
wrong selection however we will provide a credit note or exchange garment.
Within 30 days of
receipt of your order, please inspect the garments thoroughly prior to
disposing of any packaging or removal of labels.
A returns slip is included with every
order.
Please email us if you have misplaced your
returns form and require another
OUR GARMENTS AUTHENTICITY:
All garments sold in our store are 100%
genuine and authentic products and money back guaranteed. “We do not sell
fakes or replicas”
Factory Second: the garment may have a slight
manufacturing fault that did not allow the garment to go to sale. This may be a
small print or embellished error, wrongly dyed with the incorrect pantone
colour or a slight defect that the retailer knocked back. We would not bring in
this garment in if we believed that both we and you our customer was
dissatisfied and the product did not perform correctly.
End of Season Stock: We are fortunate in Australia to be
at the opposite end of the European & US season. We buy in bulk end of season
closeout stock from Retailers and Wholesalers across the globe.
Cancelled Stock: Stocks that were delayed in
manufacturing or missed the boat and therefore did arrive at it destination to
fulfil a catalogue, store promotion or arrived too late in the season.
Discontinued Stock: In this economy, sadly companies
close their doors left right and centre. We are able to buy stocks from
companies that cannot pay for their stock with their manufacturers or in most
cases these companies contact us an offer us the garments and accessories as
stock.
Factory Surplus: Stocks will have the main label crossed,
blackened out or removed, entirely, care label may be present or
removed. Factory Surplus stocks are available in small quantities
only. Stocks are left over garments where new production
damaged items have been replaced in order to meet the Retailers
production quantity ordered. Stocks must have the labels
crossed, masked or removed entirely in order to be on sold or exported.
Garment Retail Swing Tags: If a garment has the Retail swing
tag attached, we will describe this under the garment description. Other wards, if not described,
the swing tag has been removed.
Garment RRP: Our garments RRP has been researched extensively for a
garment of the same that is available in Australia. If the garment is not
available in Australia, the garment price is as per their original price
as sold in the country where it is retailed and includes Australian taxes,
customs duty and delivery to our warehouse.
Sizing: Kidzwear Online stock hundreds of brands from all over the world. We have identified that not all sizing across the globe is cohesive. Therefore we draw on our 30 years of manufacturing experience to ensure that all products sold in our store are inline with Australian standards. If we find a product is not sized age appropriate, we will indicate this under the product description and adjust the sizing to Australian standards.
